Returns
To return items from the rest of the world, please follow these steps:
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
- Close the box securely, using sufficient tape.
- Wait until we send you a Return Form and send it to:
La Garzetta
Calle 186 #7-41 torre a Apt 408
Bogotá, Colombia
Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by La Garzetta
Reimbursement
You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5-10 days after we’ve received your package.
We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, La Garzetta is not responsible for a reimbursement.
Sale items do not apply.